I’m new to the NDIS—can you help me apply?

I’m new to the NDIS Support Services Melbourne —can you help me apply? Yes. Our ARF + FCA Fast-Track service pairs you with a registered OT who completes your Functional Capacity Assessment and Access Request Form with you, face-to-face or via telehealth, for a capped $1,499. You’ll get a clear checklist, evidence summary and guidance on what happens next.

Which areas do you cover and how are services delivered?

Which areas do you cover and how are services delivered? We’re based at 9 Kraft Court, Broadmeadows VIC 3047 and support participants across Melbourne’s North & North-West. Most services are delivered in-home, in the community or at our centres, with telehealth available for suitable supports (e.g., assessments, reviews, coordination).

What supports do you provide—and can you handle high-intensity care?

What supports do you provide—and can you handle high-intensity care? Yes. Our service bundles include Daily Living, Life Skills & Transitions, Community & Participation, Transport, Employment Support, Support Coordination and High-Intensity & Clinical. We’re registered for Complex Bowel Care and Subcutaneous Injections, with Community Nursing being added.

How do Day Programmes work—can I try before I commit?

How do Day Programmes work—can I try before I commit? Day Programmes run in small groups with a goal-based timetable (e.g., cooking, fitness, art, local outings). Funding usually comes under NDIS Group/Centre-Based Activities (0136). Transport is available within our service area. You’re welcome to book a trial day to see if it’s the right fit.

How do I get started or refer a client?

I’m new to the NDIS—can you help me apply? Complete our Contact or Refer a Client form, or call 1300 228 311. We aim to respond within one business day to confirm details, discuss goals and set up intake. Referrers (GPs, Support Coordinators, NFPs) can securely upload documents; we’ll keep you updated with consent.

How to Change Your Provider?

A simple guide and template letter to switch providers smoothly while keeping your supports on track. GNCS is here to help you on every step!

More reliable, punctual support workers
Better communication and follow-up
Services that align with their personal preferences
Access to clinical or high-intensity supports
Local staff who understand their community

Step-by-step: how to change your provider

1. Review your current agreement

Check your current Service Agreement or Support Plan.

Look for:

The required notice period (usually 7–28 days)
Any steps you need to follow before ending services

If you need help interpreting your agreement, our team can walk you through it in plain English.

2. Notify your current provider

Let your provider know you’ve decided to move on. You can:

Call or email them directly
Use our “Change of Provider” template letter (contact us for a copy)

Keep it short, polite, and clear about the end date.

Example:

“I would like to end my services with [Provider Name] as of [Date]. Please finalise any outstanding invoices and update my NDIS portal to reflect this change.”