I’m new to the NDIS—can you help me apply?

I’m new to the NDIS Support Services Melbourne —can you help me apply? Yes. Our ARF + FCA Fast-Track service pairs you with a registered OT who completes your Functional Capacity Assessment and Access Request Form with you, face-to-face or via telehealth, for a capped $1,499. You’ll get a clear checklist, evidence summary and guidance on what happens next.

Which areas do you cover and how are services delivered?

Which areas do you cover and how are services delivered? We’re based at 9 Kraft Court, Broadmeadows VIC 3047 and support participants across Melbourne’s North & North-West. Most services are delivered in-home, in the community or at our centres, with telehealth available for suitable supports (e.g., assessments, reviews, coordination).

What supports do you provide—and can you handle high-intensity care?

What supports do you provide—and can you handle high-intensity care? Yes. Our service bundles include Daily Living, Life Skills & Transitions, Community & Participation, Transport, Employment Support, Support Coordination and High-Intensity & Clinical. We’re registered for Complex Bowel Care and Subcutaneous Injections, with Community Nursing being added.

How do Day Programmes work—can I try before I commit?

How do Day Programmes work—can I try before I commit? Day Programmes run in small groups with a goal-based timetable (e.g., cooking, fitness, art, local outings). Funding usually comes under NDIS Group/Centre-Based Activities (0136). Transport is available within our service area. You’re welcome to book a trial day to see if it’s the right fit.

How do I get started or refer a client?

I’m new to the NDIS—can you help me apply? Complete our Contact or Refer a Client form, or call 1300 228 311. We aim to respond within one business day to confirm details, discuss goals and set up intake. Referrers (GPs, Support Coordinators, NFPs) can securely upload documents; we’ll keep you updated with consent.

For NDIS Participants & Families

Clear steps to use your plan, choose services and reach your goals with support from our local team in Melbourne’s North.

How to get NDIS funding
ARF + FCA Fast-Track (OT-led)
NDIS Budget Calculator
Change your provider

Your journey with GNCS:

1. We listen first

Every person’s life is different — and so are their goals. We take time to understand your story, daily routine, and what independence looks like for you.

2. We explain everything clearly

NDIS paperwork can be confusing. We’ll walk you through each step in plain English, so you know exactly what to expect and when.

3. We build a plan that fits

Start small if you’d like, and add more supports as your needs grow. Our team helps you design a schedule that fits your pace, budget, and goals.

4. We deliver consistent, reliable care

The same friendly faces show up when you expect them — every time. Our support workers, nurses, and coordinators keep communication open and transparent.

What we help with

Daily Living Support
Personal care, morning and evening routines, meal prep, and shared living support.

Life Skills & Transitions
Cooking, budgeting, travel training, community independence, and goal planning.

Community & Participation
Join local activities, make friends, and build confidence through group programmes and outings.

Transport
Safe, reliable transport to appointments, social events, and day programmes.

Accommodation & Tenancy
Help finding, applying for, and keeping a home. SDA guidance, tenancy support, and STA/MTA options.

Employment Support
Practical skills, work experience, and volunteering pathways to build independence.

High-Intensity & Clinical Supports

Complex Bowel Care
Subcutaneous Injections
Community Nursing

All services are supervised by qualified clinicians for safety and quality.

Onboarding — your first 30 days

Week 1 — Welcome call
We confirm your goals, schedule, communication preferences, and any safety needs.

Week 2 — Planning session
We build your personalised plan and confirm worker matches, routines, and support priorities.

Weeks 3–4 — Start services
Meet your regular support workers, start services, and complete your first check-in.

Ongoing
Quarterly reviews (or sooner if things change), progress notes in plain English, and easy contact for adjustments.

Day Programmes — learning, belonging, and fun

Our Group & Centre-Based Activities are designed for skill-building, confidence, and connection.

Community & Connection

Outings, gardening, and volunteering that help you meet new people.

Health & Wellbeing

Gentle fitness, mindfulness, and healthy living sessions.

Creativity & Technology

Art, music, and digital workshops that unlock new passions.

Trial days available — come and see if it’s the right fit!

Accommodation & housing pathways

Housing search & coordination
We help you explore supported accommodation, share options, and SDA availability in your area.

SDA pathways
Understand what SDA means, how eligibility works, and what to include in your NDIS plan.

Tenancy support
From applications to managing bills and household skills, we help you sustain your tenancy confidently.

Short- & Medium-Term Accommodation (STA/MTA)
Perfect for respite stays or transitions — furnished, safe, and fully supported.

Our quality promise

Qualified, NDIS-screened and trained staff
Consistent rostering and punctual sessions
OT/RN oversight for clinical services
Strong safeguarding and incident management
Culturally aware, multilingual team
Transparent pricing and feedback process

Every GNCS service follows strict NDIS Practice Standards — because quality care starts with trust.

For NDIS Participants & Families