I’m new to the NDIS—can you help me apply?

I’m new to the NDIS Support Services Melbourne —can you help me apply? Yes. Our ARF + FCA Fast-Track service pairs you with a registered OT who completes your Functional Capacity Assessment and Access Request Form with you, face-to-face or via telehealth, for a capped $1,499. You’ll get a clear checklist, evidence summary and guidance on what happens next.

Which areas do you cover and how are services delivered?

Which areas do you cover and how are services delivered? We’re based at 9 Kraft Court, Broadmeadows VIC 3047 and support participants across Melbourne’s North & North-West. Most services are delivered in-home, in the community or at our centres, with telehealth available for suitable supports (e.g., assessments, reviews, coordination).

What supports do you provide—and can you handle high-intensity care?

What supports do you provide—and can you handle high-intensity care? Yes. Our service bundles include Daily Living, Life Skills & Transitions, Community & Participation, Transport, Employment Support, Support Coordination and High-Intensity & Clinical. We’re registered for Complex Bowel Care and Subcutaneous Injections, with Community Nursing being added.

How do Day Programmes work—can I try before I commit?

How do Day Programmes work—can I try before I commit? Day Programmes run in small groups with a goal-based timetable (e.g., cooking, fitness, art, local outings). Funding usually comes under NDIS Group/Centre-Based Activities (0136). Transport is available within our service area. You’re welcome to book a trial day to see if it’s the right fit.

How do I get started or refer a client?

I’m new to the NDIS—can you help me apply? Complete our Contact or Refer a Client form, or call 1300 228 311. We aim to respond within one business day to confirm details, discuss goals and set up intake. Referrers (GPs, Support Coordinators, NFPs) can securely upload documents; we’ll keep you updated with consent.

For Support Coordinators

Work with a responsive team. Fast intake, clear communication and outcome-focused supports for your participants.

Same-day acknowledgement of referrals (Mon–Fri)
Service plan & quote in 48 hours
Start in 3–5 days
Team of professional carers

What we can deliver

Daily Living & Routines
Personal care, prompting, routines, shared living.

Life Skills & Transitions
Capacity building, travel training, budgeting, “moving out” plans.

Community & Participation
Community access, innovative participation, Day Programmes (group/centre-based).

Transport
Appointments, programmes and community access.

Accommodation & Tenancy Support
SDA pathways, tenancy sustainment, housing search and coordination.

Employment Support
Work readiness, basic digital skills, volunteering pathways.

Support Coordination
Level 1–2; collaborative handovers when we are not the SC of record.

High-Intensity & Clinical Supports

Complex Bowel Care (registered)
Subcutaneous Injections (registered)
Community Nursing (applied/pending)
OT-led functional assessments and practical equipment recommendations

ARF + FCA Fast-Track
For people new to the NDIS. Our registered OT completes the Functional Capacity Assessment and Access Request Form—face-to-face or telehealth—capped at $1,499.

How we work with Support Coordinators

1) Referral → first shift

Secure referral received (form or e-mail with consent and documents)
Same-day acknowledgement with your reference number
Intake call with participant/carer within 1 business day
Service plan & quote returned within 48 hours (include risk controls and schedule options)
Start confirmed: roster shared; you receive a start confirmation e-mail (with consent)

2) Communication standards

Named coordinator + contact tree (intake, roster, after-hours issues)
Progress notes in plain English—goal, activity, outcome, any risks/changes
Routine updates: quick text/e-mail for any missed/changed shift; monthly summary on longer engagements (or more often if requested)
Reviews: milestone or quarterly reviews booked in advance

3) Escalation & reporting

Incident response: participant safety first, then same-day internal report
You’re notified (with consent) for incidents, hospital admissions, significant change of needs
NDIS reportable incidents are escalated to the Commission within required timeframes; you receive time-stamped updates
Behaviour support & restrictive practices: positive strategies first; any unauthorised practice is treated as a reportable incident

What to include in your referral (saves you time)

Consent and best contact for participant/carer
Current plan and funding categories to use (or “pending”)
Goals & priorities (short dot points are fine)
Risk flags (e.g., behaviours of concern, pressure injury risk, seizure plan, choking risk, home hazards)
Allied Health reports or behaviour support plan if relevant
Preferred days/times, language/cultural preferences, interpreter needs
Any transport considerations (wheelchair, vehicle requirements)

Missing something? Send what you have—we’ll fill gaps during intake.

Service area

We’re based in Broadmeadows and cover Melbourne’s North & North-West (and telehealth where suitable). Typical suburbs include: Broadmeadows, Glenroy, Roxburgh Park, Craigieburn, Meadow Heights, Tullamarine, Essendon, Coburg, Fawkner, Pascoe Vale, Sunbury.
Ask if you’re outside this area—we’ll advise on capacity or link you to partners.

Documentation & quality

Notes style: short, outcome-focused; ABC/SOAP acceptable; no jargon
Safeguarding first: risk assessments at onboarding; home-visit checks
Cultural safety: match staff where possible; interpreters arranged
Worker checks: NDIS Worker Screening, Police Check, WWCC (where required), verified competencies for high-intensity tasks
Infection control: PPE and hygiene standards followed at all times